Terms of Service

Flint is a product of hypetheory LLC, a Texas limited liability company (“hypetheory,” “Flint,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Flint service available at walkwithflint.comand via SMS, iMessage, and RCS messaging (the “Service”).

By creating an account, subscribing to the Service, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

These Terms include an arbitration agreement and class-action waiver in Section 16. Please read Section 16 carefully. You have the right to opt out of arbitration within 30 days of accepting these Terms, as described in Section 16.

Flint is a paid subscription service that provides AI-generated companion-style text messaging in the context of Christian faith practice. The Service responds to messages, sends scheduled check-ins on user-defined weekly goals, generates reflections, and offers conversational support.

Flint is software. Responses are generated by artificial intelligence. The Service is not staffed by clergy, counselors, therapists, medical professionals, or any other credentialed advisors.

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You are not barred from using the Service under applicable law
• You will provide accurate information when registering and using the Service

To use the Service you must create an account by providing your mobile phone number and other required information. You are responsible for:

• Maintaining the accuracy of your account information
• Safeguarding your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use

5.1 Plans and pricing

The Service is offered on a subscription basis with monthly and yearly plans. Current pricing is displayed at the point of purchase. We may change pricing for new subscriptions or for renewals with advance notice.

5.2 Free trial

We may offer a free-trial period for certain subscription plans. Trial terms (duration, eligibility) are displayed at the point of purchase. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription and your payment method will be charged the applicable subscription fee. Trials are limited to one per user; abuse of trials may result in suspension.

5.3 Automatic renewal

Subscriptions renew automatically at the end of each billing period (monthly or yearly) at the then-current rate until canceled. You authorize us to charge your payment method on each renewal date.

5.4 Cancellation

You may cancel your subscription at any time through your billing portal or by emailing [email protected]. Cancellation takes effect at the end of your current billing period. You retain access to the Service through the end of the period you have paid for.

5.5 Refunds

Except where required by law, all fees paid to Flint are non-refundable. We do not provide refunds or credits for partial subscription periods, unused time, or downgrades. If you are entitled to a refund under applicable consumer-protection law, contact us at [email protected].

Separately, we may, at our sole discretion, issue a one-time refund or credit in cases of duplicate charges or verified technical errors (for example, a charge processed after a successful cancellation, or an inadvertent double-billing). This is offered as a courtesy and is not a contractual obligation. Requests should be sent to [email protected] within 30 days of the disputed charge.

5.6 Payment processing

Payments are processed by Stripe, Inc. By providing payment information you agree to Stripe's terms of service. We do not store your full card number or banking details.

5.7 Taxes

Subscription fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any sales, use, value-added, or similar taxes that apply to your subscription.

The Service is delivered primarily through text messaging.

• By subscribing, you consent to receive recurring text messages from Flint, including daily check-ins, weekly reflections, and replies to messages you send
• Message frequency varies based on your goal cadence and how often you engage with the Service
• Standard message and data rates may apply from your wireless carrier
• Reply STOP at any time to opt out of all messages. Reply HELP for assistance
• Opting out of messaging will pause the Service. To continue receiving messages after opting out, you will need to opt back in
• Message delivery depends on carrier and device. We are not responsible for delayed, missed, or undelivered messages

You acknowledge and agree that:

• Substantially all content delivered by Flint is generated by artificial-intelligence language models
• AI-generated content may contain inaccuracies, errors, hallucinations, misquoted or misattributed scripture, or theological framing with which you disagree
• You will not rely on Flint for theological, doctrinal, medical, mental-health, legal, financial, or any other advice
• Flint's scripture quotations and references are not authoritative interpretations of scripture and should be independently verified
• Flint is not affiliated with, endorsed by, or representative of any specific church, denomination, or religious organization

Flint is not a counselor, therapist, psychologist, psychiatrist, pastor, priest, spiritual director, doctor, lawyer, or any other credentialed professional. The Service is not designed or intended to diagnose, treat, cure, or prevent any condition, nor to provide pastoral, mental-health, medical, or emergency care.

If you are in immediate danger or experiencing a crisis, call 911 (in the U.S.) or your local emergency number. You may also reach the 988 Suicide & Crisis Lifeline by calling or texting 988, or the Crisis Text Line by texting HOME to 741741. Do not rely on Flint for emergency assistance.

The Service includes an automated classifier that may detect messages suggesting crisis content and respond with a hardcoded handoff to professional resources. This feature is provided as a safety net only and is not a substitute for professional crisis response.

To the fullest extent permitted by law, Flint disclaims any liability for self-inflicted injury, mental-health episodes, spiritual harm, relational harm, medical outcomes, or any other adverse outcome arising from or related to your reliance on the Service or any content generated by it. You acknowledge that the Service is general-purpose conversational software and is not designed, tested, or intended to prevent or mitigate any specific harm. Your safety and well-being are your own responsibility and the responsibility of the qualified professionals you choose to involve.

You agree not to:

• Use the Service for any unlawful purpose
• Harass, threaten, defame, or harm any person through the Service
• Attempt to reverse-engineer, decompile, or extract the source code or training data of the Service
• Use the Service to develop a competing product
• Scrape, harvest, or otherwise collect content from the Service through automated means
• Submit false, misleading, or impersonating information
• Attempt to defeat, bypass, or interfere with the Service's safety, billing, or security mechanisms
• Probe or attempt to access another user's account or data
• Transmit malware, viruses, or other harmful code through the Service
• Use the Service to generate or distribute content that is illegal, infringing, defamatory, or otherwise harmful
• Abuse free-trial offers or attempt to circumvent payment

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason, with or without notice.

You retain ownership of the text messages and other content you submit to the Service (“User Content”). However, by submitting User Content, you grant Flint a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, transmit, display, reproduce, and create derivative works of your User Content solely for the purposes of:

• Operating, maintaining, and providing the Service to you
• Generating AI responses, embeddings, classifications, and personalization derived from your conversations
• Improving the reliability and safety of the Service
• Complying with legal obligations

This license does not grant Flint the right to use your User Content to train general-purpose AI models or to publish your User Content outside of the Service. The license terminates when you delete your account, except where retention is required by law or where User Content has been irreversibly aggregated or anonymized.

You represent and warrant that you have all rights necessary to submit your User Content and that your User Content does not infringe any third-party rights.

The Service, including all software, designs, text, graphics, logos, and other content (excluding User Content), is owned by Flint or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms.

The Service may include scripture quotations or references generated by AI language models. Wording may approximate or match various Bible translations, including translations that are copyrighted by third parties. Flint does not license, distribute, or maintain any specific Bible translation; scripture text appears only as part of an AI-generated response. Scripture references and wording generated by AI may be inaccurate or misattributed and should be independently verified against a published translation. We may in the future license specific translations and update this section to reflect that.

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and disclose your information. By using the Service, you consent to the practices described in the Privacy Policy.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, Flint disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, Flint does not warrant that:

• The Service will be uninterrupted, error-free, or secure
• AI-generated content will be accurate, complete, theologically sound, or appropriate for your circumstances
• Messages will be delivered in a timely manner or at all
• Defects in the Service will be corrected
• The Service will meet your specific requirements or expectations

To the fullest extent permitted by applicable law, in no event will Flint, its officers, directors, employees, agents, affiliates, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or related to your use of the Service or these Terms, even if Flint has been advised of the possibility of such damages.

In no event will Flint's aggregate liability arising out of or related to your use of the Service or these Terms exceed the greater of (i) one hundred U.S. dollars ($100) or (ii) the total amount you paid to Flint in the twelve (12) months preceding the event giving rise to liability.

Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent applicable law does not permit these limitations, they apply to the maximum extent permitted.

You agree to indemnify, defend, and hold harmless Flint and its officers, directors, employees, agents, affiliates, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:

• Your access to or use of the Service
• Your User Content
• Your violation of these Terms
• Your violation of any third-party right, including any intellectual property or privacy right
• Any action taken in reliance on AI-generated content from the Service

16.1 Agreement to arbitrate

You and Flint agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, “Disputes”) will be resolved by binding individual arbitration, rather than in court, except that you may assert claims in small-claims court if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis.

16.2 Arbitration rules and forum

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted in the English language by a single arbitrator. If you are a U.S. consumer, the arbitration may be conducted in your county of residence or another mutually agreed location, or by telephone or video-conference. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class-action waiver

You and Flint agree that each party may bring Disputes against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, multiple-plaintiff, or similar proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable, then the entire arbitration agreement in this Section 16 will be null and void, but the remainder of these Terms will remain in effect.

16.4 30-day opt-out

You have the right to opt out of this arbitration agreement. To opt out, send a written notice to [email protected] within 30 days of first accepting these Terms, including your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor Flint will be bound by the arbitration agreement or class-action waiver above with respect to Disputes between you and Flint.

16.5 Exceptions

This Section 16 does not apply to any claim seeking injunctive or other equitable relief for actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual-property rights.

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles. For any Dispute not subject to arbitration under Section 16 (or for which arbitration is unavailable or has been opted out of), you and Flint agree to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas, and you waive any objection to venue in those courts.

You may terminate your account at any time by canceling your subscription and emailing [email protected] to request deletion.

We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice. Upon termination, your right to use the Service ceases immediately. The following sections will survive termination: 5.5 (Refunds), 7-8 (AI and crisis disclaimers), 10 (the license you granted us), 11 (Intellectual property), 13-15 (Disclaimers, Liability, Indemnification), 16 (Arbitration), 17 (Governing law), and 19-21 (Miscellaneous).

We may revise these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. For material changes, we will provide additional notice (for example, by email or in-app notification). Your continued use of the Service after a revised version of these Terms is posted constitutes acceptance of the revised Terms. If you do not agree to a revision, you must stop using the Service.

20.1 Entire agreement

These Terms and the Privacy Policy constitute the entire agreement between you and Flint regarding the Service and supersede any prior agreements.

20.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

20.3 No waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

20.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time without notice or consent.

20.5 Force majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, network outages, third-party failures, or governmental action.

20.6 Headings

Section headings are for convenience only and have no legal effect.

For questions about these Terms, contact us at [email protected]. For legal notices, contact [email protected].